Recently, I had a poor customer service experience. I did what every responsible, mature adult would do and composed an angry email. I wasn’t rude or inaccurate, but specific and justified in my feedback. As I reread my literary masterpiece, I noticed my email address - “catholic leaders.org.” What struck me was how little I modeled redemption, and how that might be received given who I represent. The priority in my message was to focus on the mistake instead on the way forward. I “ceased wanting the good” from these individuals and more or less communicated I didn’t think it was even possible. Thankfully, with God, there’s always a way forward, if we choose it. The final email didn’t win me any Pulitzers, but it did get a reply, “Thanks for your willingness to work with us.” At least, in that moment, I lived up to who my email address says I am.
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Emboldening Our Clergy
CLI serves Church leaders, helping them rediscover their potential and forming them to be more intentional with those they serve.
Igniting Our Parishes
CLI helps empower and energize Catholic leaders by providing focus and courage to engage the culture with an apostolic mindset.
Forging Our Future
CLI provides vision and hope about the future of the Church with a humble, yet strategic approach.